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In such a situation, best would be to contact us so we can schedule a remote session and see what has gone wrong.

click on FAVORITES 2 - TEXTURE DOWNLOAD If you don't remember that you have already downloaded a texture, and you have already downloaded it, you will see a message warning you 'You have already downloaded this texture' The function is retroactive as of 2016. Open a fresh SketchUp project and then the V-Ray Asset Editor - you should be able to download the assets To view the contents of the folder, in the top bar, next to your account name. Navigate yourself to the corresponding place and delete the V-Ray Material Library folder. The Preset Material Library should be saved \Documents\V-Ray Material Library\ on Windows, or in ~/Library/Application Support/ChaosGroup/V-Ray Material Library on macOS.If that's not the case, try the following: If you select Continue, you will not see the Download button for the current session anymore, however, you should be able to see an option to Check for content updates. You will once more be prompted to download the assets, or alternatively, keep only the existing assets (by clicking Continue: see screenshot). Upon pressing Cancel while downloading the assets, a message will show that the download was incomplete.